Online Payment Frequently Asked Questions
To pay online, click on the My Fines link on the righthand menu. Select the fines/fees that you wish to pay and click the “Pay Selected Fines” button.
You can pay any fine or fee that shows when you access My Fines.
Only fines and fees are currently available for payment online. Any other charges can be paid at your local library.
You will see San Mateo County Library – Library Payment.
Visa and MasterCard credit cards are the only forms of payment we can accept at this time.
Please contact your local library or use our Help with Your Account form. Library staff can explain the fines and fees that appear in your account. If you have a question about a payment do the following:
- Check to see if the fee/fine still shows in your account. If it still shows there, your payment didn't go through.
- Check in your credit card statement to see if the payment appears
- Check your confirmation email.
Please have a copy of your statement and confirmation email when you contact your local library. If you find a charge on your credit card that needs to be disputed, your credit card company will help you with the proper forms.
Before paying online, review your charge(s) carefully. Once paid, charges are non-refundable. If you have any questions contact your local library or use our Help with Your Account form.