Discover & Go Frequently Asked Questions

 
What is Discover & Go?

A first of its kind, Discover & Go provides access to museum passes, such as the Asian Art Museum, that can be printed online rather than traditional physical passes that must be picked up and returned to the library. As a San Mateo County Library card holder, you have access to numerous museums and cultural institutions throughout the Bay Area. Each Discover & Go pass expires immediately after the reservation date, so no returns required and no possibility for overdue fines! This unique program allows library users to make reservations online by date or by venue and print out a pass. Patrons without Internet access can reserve a pass by telephone or in person and print out a pass at their local library.

How does Discover & Go Work?
  • In order to make a reservation, you must have a valid San Mateo County Library card, and be at least 16 years old (according to your library card account).
  • You cannot use an eCard or institution card.
  • You can have up to 2 reservations at a time.
  • You can cancel a reservation only if you have not already printed the admission’s pass.
  • The pass is for use only by the person named and only on the date specified. No photocopies are allowed. Valid ID is required.
Can I get free or discounted passes to any museum, zoo and other cultural institutions through the Library?

Free, or discounted passes, are available to a number of museums and cultural institutions. See the list of participating partners at Discover & Go. If you have a San Mateo County Library card you can access the Library’s museum pass reservation system online at Discover & Go. You can make up to 2 reservations; however, the number of persons admitted per pass varies by venue. Consult the museum’s information page on Discover & Go regarding admission.

Are you limited to a certain number of museum pass reservations for the year?
Most venues do not have an annual limit per library card number; however, there are some venues that have placed a restriction on the number of times you can use a pass. You will find details about each pass within the venue information at Discover & Go.
 
How many Discover & Go museum passes can I reserve?

You can have two active reservations at a time. For example, if you make one reservation for a visit in June and you make a second reservation for a visit this Saturday, you can make another reservation after you complete your visit this Saturday.

What museums are available for reservation through Discover & Go?

You can see which museums and cultural destinations are available by clicking on "Venues" at Discover & Go.

Who can reserve museum passes on Discover & Go?

Access to museum pass reservations is limited to SMCL cardholders who are 16 years of age and up. The number of passes available and terms of use are set by the participating organizations. See the list of participating partners at Discover & Go.

Can I cancel an active Discover & Go reservation if I haven't printed the pass?

You can cancel a pass that has not been printed by logging into Discover & Go and clicking on "Cancel Pass." Please remember that once the pass has been printed your reservation cannot be cancelled.

I cannot use the pass I printed from Discover & Go--what do I do with the printed pass? I printed the wrong date. Do I just throw it away?
You can cancel a pass that has not been printed by logging into Discover & Go and clicking on "Cancel Pass." Please remember that once the pass has been printed your reservation cannot be cancelled.
 
I just got an eCard number but cannot sign into Discover & Go. What do I do?

There are various limitations on using the Discover & Go passes. One of them is that you cannot use an e-card to get them, so you will need to come in to a San Mateo County Library branch and get a library card in order to use the Discover & Go system.

How do I get more information on Discover & Go?

More information on the program is available here.

 

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