Email Notification Frequently Asked Questions

 
How do I sign up for email notification?

Log in to your San Mateo County Library eBranch account. From the Online Catalog click on the “My Library Account” link. Then click on the "Modify Personal Information" link. Enter your email address in the box marked "Email" and click on the Submit button. You will now get your notices by email.

How can I make sure I will receive my email notifications?

All email notifications come from the sender “Peninsula Library System”, and the email address is plncirc@catalog.plsinfo.org. If your email provider has ‘allow’ and ‘block’ lists, add our address to your ‘allow’ list to ensure you continue to get notices. Please be sure that this user/address is listed as acceptable in any spam-blocking software that you or your email provider uses. For more information, please refer to your email provider's Help information.

Will you notify me by email before my items are due back to the library?

Yes! Just sign up for email notification, and the library will notify you by email two days before your item is due to be returned. This system will work for items that have one-week, two-week, and three-week loan periods. Please note that you will not receive email notification for items with one-hour, one-day or two-day loan periods.

I gave the library my email address, but my address has changed. How can I update my email address?

Log in to your San Mateo County Library eBranch account. From the Online Catalog click on the “My Library Account” link. Then click on the "Modify Personal Information" link. Enter your new  email address in the box marked "Email" and click on the Submit button. Your new email address will be saved to your library card account record.

Do I have to fill out the Email Notification Form every time I place a hold on a book?

No. When you sign up for email notification, your email address is added to your library record. All future notices will be sent to you via email. You only need to fill out this form once.

I got an email notification from the library, but when I replied to the email, I got an automated response. Can I email my library?

Thank you for using email notification for holds and overdue materials. Email notifications are sent from an unmoderated email account. The best way to contact the San Mateo County Library via email is to use our eBranch Help form. We will promptly respond to all inquiries submitted using this form.

I received an email from the library, but the message was blank - it only had my name on it. Is something wrong?

Sometimes a blank message will be sent when a hold cannot be filled. You probably had a hold on a item and it became unavailable. Please contact your local library and ask library staff to check on your holds.

I want to place a hold on a book, but can't find it in the online catalog. Who can I email?

Please contact us using our eBranch Help form or contact your local library.

I used to have an email account with an ISP, but my email address has been changed by them. Am I still going to get email notification?

Please change your email address on your record. To do this, log in to your San Mateo County Library eBranch account. From the Online Catalog click on the “My Library Account” link. Then click on the "Modify Personal Information" link. Enter your new  email address in the box marked "Email" and click on the Submit button. Your new email address will be saved to your library card account record.

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