San Mateo County Library - Customer Feedback

Customer Service Really Counts!

San Mateo County Library cares about providing excellent and courteous public service. We would like to know if we are succeeding and how we can improve. Please take a moment to complete this survey.

I. Library visited:

II.	Please rate:	Excellent	Good	Fair	Poor	N/A
a.	Response time
b.	Courtesy of staff
c.	Knowledge of staff assisting you
d.	Helpfulness of information:
	Written
	Verbal
	Online
e.	Information about library policies and procedures
f.	Appropriate follow-up

III.	Overall Satisfaction with the service

IV. If you answered FAIR or POOR to any of the previous questions, please indicate what was unsatisfactory about the service:

V. In order to improve our service, we would appreciate your comments and suggestions:

VI. If you would like to recognize an employee who provided excellent service, please indicate his or her name and how he or she assisted you:

Please enter the following information (optional):

Name
Address
Telephone		FAX
Email


If you changed your mind, click on the "Clear" button.	To send your Customer Survey Form, click on the "Submit" button

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